Frequently Asked Questions

Click the registration button on the homepage, fill in your details including a valid email address and a secure password, agree to the Terms and Conditions, and submit your registration. You will then be guided through the KYC identity verification process before your account is fully activated and ready to use.

Pakistani users typically need to submit both sides of a valid CNIC (Computerised National Identity Card) or the biographical data page of a valid Pakistani passport. A proof of address document such as a recent utility bill or bank statement may also be requested. All documents must be clear, unaltered and within their validity period.

In most cases, standard KYC verification is completed within 24 to 48 hours of submitting your documents. During busy periods it may take slightly longer. You will receive an email notification confirming approval or requesting any additional documents. Ensure your uploads are clear and legible to avoid delays.

No. Each user is permitted only one active account on com789. Opening duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the account recovery option rather than creating a new account.

On the login page, click the 'Forgot Password' link and enter the email address registered to your account. You will receive a password reset link by email. Follow the instructions in that email to set a new secure password. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

com789 supports Pakistani Rupee (PKR) as the primary display currency for Pakistani users, so deposit amounts, balances and withdrawal figures are shown in PKR. Some game studios may quote RTP and bonus values in other currencies internally, but your account balance view will always reflect your holdings in PKR for straightforward tracking.

The deposit options available in your cashier depend on the payment integrations active at the time of your deposit. Familiar Pakistani payment references include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as cryptocurrency options like BTC and USDT. Please note: these are context references only and do not imply that any named provider endorses or supports gambling transactions.

Minimum deposit amounts vary by payment method and may be updated periodically. As a general guide, minimum deposits start from PKR 500 for most payment methods, though this figure may differ depending on your selected channel and any active promotions. Always check the cashier page for the current minimum before initiating a transaction.

Withdrawal processing times depend on the method selected and whether your account has completed full KYC verification. Accounts with verified identity typically see withdrawals processed within 24 to 72 hours. Cryptocurrency withdrawals may settle faster depending on network conditions. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah may take one to three business days.

com789 does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank, or cryptocurrency network — may apply their own transaction charges or conversion fees. We recommend checking with your payment provider before initiating a transaction to understand any third-party costs.

Common reasons include incomplete KYC verification, an unmet wagering requirement on a bonus, a mismatch between the withdrawal method and the deposit method used, or a compliance review flagged by our security systems. If your withdrawal is pending beyond the stated processing window, contact our 24/7 support team with your transaction reference number for a prompt update.

com789 covers a broad range of sports markets. Pakistani users will find extensive cricket betting options including Pakistan national team matches, PSL T20 fixtures, ICC tournaments, Test series and bilateral ODI series. Beyond cricket, markets are available for football, tennis, basketball, UFC, esports and more. Live in-play betting is available on most major events.

The com789 casino section features slot games from major software providers, live dealer games including live roulette, live baccarat and live blackjack streamed in real time, table game RNG versions, and specialty games. Live casino tables are hosted by professional dealers and offer an experience comparable to a land-based casino environment from the comfort of your screen.

Select sports events available in the live betting section may include a live streaming option where rights and technical arrangements permit. Availability varies by match and region. Even without a stream, the live sports section provides real-time score updates and rapidly updated odds so you can follow the action and place in-play bets throughout the event.

In-play betting lets you place wagers on a sporting event while it is in progress. Odds shift in real time based on the match situation — for example, cricket odds will change after every over, wicket or boundary. You select your market, enter your stake in PKR, and confirm. Bets are settled once the relevant in-play market resolves.

com789 does not provide legal advice. Pakistan's Prevention of Gambling Act 1977 restricts gambling activities, and the legal landscape for online gambling in Pakistan is complex and evolving. com789 does not hold a Pakistan Gaming Authority licence and makes no claim that online gambling is approved by the Government of Pakistan. Users must satisfy themselves as to the legality of online gambling in their jurisdiction before registering.

A welcome bonus is an introductory offer for new registered users making their first deposit on com789. The specific offer, minimum deposit threshold and any bonus code required are detailed on the promotions page at the time of registration. Read the full bonus terms before opting in to understand the wagering requirement, eligible games and expiry period.

A wagering requirement is the total amount you must stake before bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before requesting a withdrawal of those funds. Different games may contribute different percentages toward clearing the requirement — slots typically contribute 100%, while some table games contribute less.

Yes. All bonuses on com789 carry an expiry date, which is stated in the individual bonus terms. If the wagering requirement is not met before the bonus expires, the bonus amount and any associated winnings will be removed from your account automatically. Check the promotion details carefully and monitor your bonus progress via your account dashboard.

Generally, only one bonus may be active on your account at a time. Attempting to claim multiple offers simultaneously may result in the bonus being voided. Always complete or forfeit an existing bonus before opting in to a new promotion. Specific stacking rules, if any, will be stated in the individual promotion's terms and conditions on the promotions page.

com789 uses 256-bit TLS encryption for all data in transit and applies encryption at rest for sensitive data such as KYC documents. Role-based internal access controls limit who can view your personal data. Two-factor authentication is available for your account login. Regular security assessments and penetration testing are conducted to identify and address vulnerabilities.

com789 provides deposit limits, loss limits, session time limits, reality-check reminders, a cooling-off period and a self-exclusion option. These tools are accessible directly from your account settings. A cooling-off or self-exclusion request suppresses all marketing communications. For full details, visit the Responsible Gambling page on this site.

You can initiate self-exclusion from within your account settings under the Responsible Gambling section, or by contacting our support team at support@com789.cam. Self-exclusion is applied within 24 hours of your confirmed request and cannot be reversed before the agreed minimum exclusion period ends. During exclusion, login access and all promotional communications are suspended.

Our support team is available 24 hours a day, 7 days a week. You can reach us by emailing support@com789.cam — please note this is a plain text address and not a clickable link. Responses are provided in English; Urdu assistance may be available on request. For faster resolution, include your registered email address and a clear description of your issue.