Gambling on the com789 platform should be an enjoyable leisure activity — nothing more. This page explains the tools, boundaries and support resources available to every user. Whether you are in Karachi, Lahore, Islamabad or anywhere else in Pakistan, your wellbeing comes first.
18+ Only. Access to com789 is strictly restricted to adults aged 18 and above — or the higher minimum age required by the operator's license jurisdiction. Local laws may further restrict or prohibit online gambling. You are solely responsible for compliance.
Research consistently shows that early exposure to gambling significantly increases the lifetime risk of developing gambling-related problems. com789 takes this responsibility seriously — age verification is not a formality, it is a safeguard.
Every new account must complete identity and age verification before depositing or withdrawing. Valid government-issued ID (CNIC or Pakistani Passport) is required. Accounts that cannot be verified will be suspended.
If you share a device with minors in your home — whether in Rawalpindi, Multan, Faisalabad or elsewhere — we strongly recommend using parental control software to prevent access to gambling-related websites. Always log out of your com789 account on shared devices and never store your login credentials in a browser on a shared device.
If you believe a person under the minimum age is accessing the Platform, contact our support team immediately at support@com789.cam (plain text — not a clickable link). We will investigate and act promptly.
Every registered com789 user has access to the following responsible gambling tools directly through their account settings. You do not need to contact support to activate most of these features — they are designed for immediate, self-directed use.
Set a cap on the total amount you can deposit over a daily, weekly or monthly period. Your limit is displayed in PKR so you always know exactly where you stand. A limit reduction takes effect immediately. A limit increase is subject to a mandatory cooling-off period before it becomes active — this delay is intentional and cannot be bypassed.
Define the maximum amount in PKR you are willing to lose over a set period — daily, weekly or monthly. Once your loss limit is reached, betting and gaming will be suspended for the remainder of that period. Loss limits are separate from deposit limits and can be set independently to suit your comfort level.
Set a maximum duration for any single gaming session. When the limit is reached, you will receive a reality-check notification and be prompted to continue or log out. You can also enable periodic in-session reminders at intervals you choose — for example, every 30 or 60 minutes.
Reality-check alerts display a summary of how long you have been playing and your net win or loss for the current session. These pop-ups interrupt gameplay at regular intervals you configure and are designed to break the flow state that can cause players to lose track of time or money spent.
Take a short break from com789 — between 24 hours and 30 days — without permanently closing your account. During a cooling-off period, login access is suspended and you will not receive any promotional communications. Cooling-off cannot be reversed at your own request before the period expires.
Choose to permanently exclude yourself from the Platform for a defined minimum period — typically six months or longer — or on a permanent basis. Self-exclusion requests are processed promptly and cannot be reversed before the agreed minimum period ends, regardless of the reason. During exclusion, all marketing communications to you will be suppressed.
All responsible gambling tools are available from within your account settings panel. The process takes less than two minutes.
Access your com789 account using your registered credentials. Always use the official Platform URL and never log in from a link sent via SMS or email you did not request.
From your profile dashboard, select "Responsible Gambling" or "Safety Tools". All limits, reminders and exclusion options are grouped in this dedicated section.
Select the limit type, enter your preferred amount in PKR or your preferred time value, and confirm. The system will display exactly when the limit becomes active.
For self-exclusion requests, you may also contact our support team directly at support@com789.cam. Self-exclusion will be applied to your account within 24 hours of your confirmed request.
Problem gambling does not always look like financial ruin. It often starts quietly — a gradual shift in priorities, a growing preoccupation with the next bet, a reluctance to talk about losses. These are some of the patterns that suggest gambling may have moved beyond healthy leisure.
The following questions are not a clinical diagnostic tool — they are a practical self-reflection exercise. Honest answers can be a useful first step toward recognising whether gambling is causing you harm.
Have you ever increased your stakes to get the same level of excitement from betting?
Have you gambled with money set aside for essentials — food, transport, rent or utilities?
Have you felt restless or irritable when trying to reduce or stop gambling?
Have you kept your gambling activity secret from people close to you?
Have you returned to gambling the day after a loss to try to win back that money?
If gambling is affecting your daily life, reaching out is the right move. Below are some directions for finding qualified support. com789 does not endorse or affiliate with any specific counselling organisation — these are general guidance points only.
Gambling disorder is a recognised condition. Psychiatrists, clinical psychologists and licensed counsellors based in cities like Karachi, Lahore, Islamabad and Peshawar are trained to help. Your first step can be as simple as a conversation with a general practitioner who can provide a referral.
In Pakistan, community and family support networks are an important resource. Speaking honestly with a trusted family member or community elder can be a meaningful first step. Confiding in someone you trust reduces the isolation that often accompanies problem gambling.
Pakistan's Umang helpline (0317-4288665) provides mental health and emotional support and may be able to direct callers to addiction-related services. This is a text-only reference — contact details should be independently verified before use.
Several government-run and private addiction treatment facilities operate across Pakistan's major cities. These centres offer structured treatment programmes for behavioural addictions including problem gambling. Your local district health authority can provide referrals.
Cognitive-behavioural techniques for managing gambling impulses are well-documented and accessible through reputable mental health websites. Reading about the psychology of gambling — how variable-reward systems affect the brain — can itself be a useful grounding exercise.
Our support team is available 24 hours a day, 7 days a week to help you activate account limits, initiate a cooling-off period or start the self-exclusion process. Contact us at support@com789.cam — plain text only, not a clickable link. We respond in English; Urdu assistance may be available on request.
Responsible gambling is not a compliance checkbox for com789 — it is a core operational value. The following principles guide every product and policy decision we make relating to player safety.
We recognise that the vast majority of our users gamble for entertainment and manage their play responsibly. Our tools and policies are designed to support that majority while providing a meaningful safety net for anyone who needs it.
Every game on the Platform has a house edge or return-to-player (RTP) percentage established by the software provider. Over time, the mathematical design of all casino games and most betting markets favours the house. com789 does not misrepresent the likelihood of winning.
Users who have activated self-exclusion, a cooling-off period or a deposit limit reduction will not receive promotional communications encouraging them to deposit more or to bypass their limits. Any such communication received in error should be reported to our support team immediately.
Our customer support team receives responsible gambling awareness training so that they can recognise and sensitively respond to users who may be displaying signs of harm, even when those users have not explicitly requested help.
This Responsible Gambling policy is reviewed periodically to ensure it reflects current best practice and any updates to the operator's license conditions. The last-reviewed date is displayed on this page.
Whether you want to set a deposit limit, start a cooling-off period or talk to someone about your play, our support team is available around the clock. You can also visit our FAQ for quick answers to common questions.
18+ only. Gambling involves financial risk. Local laws may restrict access. Also review our Terms & Conditions and Privacy Policy.